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An Update on Our Response to COVID-19

Update 10/13/20: We are excited to have cautiously re-opened several of our shacks, including our Upper East Side, Upper West Side, Brooklyn Bridge Park,  Union SquareMidtown East and FiDi shacks in NYC Rittenhouse in Philly, Back Bay and Downtown Crossing in Boston,  Penn Quarter and Farragut in DC, SoMa in San Francisco, Brickell City Centre in Miami,  Bethesda Las Vegas and Portland Pier in Maine, for takeout and delivery. Follow our location pages for our operating hours and to order online.

We will be cautiously re-opening for business, offering take-out and delivery with contactless options, as well as limited capacity indoor dining in some cities where it is permitted. We are committed to the health of our teams, our guests, and our communities and wanted to clearly outline the precautions we’re taking to keep everyone safe, following CDC recommended best practices:

  • Our team will wear masks at all times while working in our shacks, and we require that our guests wear masks when stepping into our shacks. If you do not have a mask, please order your meal through our website or by phone and wait for your order outside. Gloves will be worn by all teammates during both meal prep and guest transactions, and frequently changed.

  • We will be taking and recording our team’s temperatures when they enter the building, during their shift, and when they leave at the end of each day. Anyone with any symptoms will be sent home and monitored.

  • Contactless payments like ApplePay are not only encouraged, but requested.

  • We request that only 2 guests enter our shack at any given time, keeping a safe distance apart from others (at least 6 feet apart).

  • Given that we operate an FDA-certified and SQF III audited seafood plant in Maine, we are translating our stringent food safety and sanitary practices to our shacks, frequently sanitizing every surface and touch point in the shack.

We’re excited to be able to offer high quality, sustainable seafood in the neighborhood again, and thank you all for your support! For more on our response to COVID-19, or to ship a taste of Maine to friends in other states, visit our online shop.

The Luke's Lobster Team

A COVID-19 update from Portland Pier:

While we have remained open for takeout, delivery, and curbside pick-up throughout the pandemic to serve the local community, we are excited to cautiously re-open for "dine-out" service starting June 2 at Portland Pier, closely following the direction of Governor Janet Mills. We are committed to the health of our team, our guests, and our communities, and wanted to clearly outline the precautions we're taking to keep everyone safe as well as our new service format, following CDC-recommended best practices.

- Until further notice, we will only be allowing guests to dine outside our restaurant, at designated tables on the Pier, as well as designated areas on our rear and upper deck as directed by our team.

- Guests will have 1.5 hours for each seating. Any guests who exceed that time while we have other guests waiting for their seat will be asked to move their party elsewhere.

- All tables will be placed 6 feet apart, and we ask that no parties exceed 8 people.

- We ask that any lines for our indoor restrooms do not exceed 2 people, spaced 6 feet apart. Any more than 2 people waiting on line should wait in line outside.

- Our team will wear masks at all times while working, and we require that our guests wear masks when not seated at their table. Gloves will be worn by all teammates during both meal prep and guest transactions, and frequently changed.

- We will be taking and recording our team’s temperatures when they enter the building, during their shift, and when they leave at the end of each day. Anyone with any symptoms will be sent home and monitored.

- Given that we operate an FDA-certified and SQF III audited seafood plant in Maine, we are translating our stringent food safety and sanitary practices to our shacks, frequently sanitizing every surface and touch point in the shack.

We're thrilled to continue offering sustainable seafood directly from the source with the best views in Portland, and so appreciate your understanding and patience as we navigate this new world of restaurants. For anyone who does not wish to sit at a restaurant, all of our online ordering, takeout, and delivery platforms that started during Covid-19 will continue. For anyone who is unable to comply with our new standards, we hope to see you down the road when things are looking up again.

We're glad to have many of our team members back and see all of your faces again on the pier!